FADA is committed to ensuring that your personal information is protected and is not misused. In this document we explain who the data controller is, for what purpose your personal data will be processed, the legitimacy of the processing, how we collect it, why we collect it, how we use it, the rights that assist you and we also explain the processes that we have in place to protect your privacy. By providing us with your personal information and using our website, we understand that you have read and understood the terms relating to the protection of personal data that are exposed. FADA assumes responsibility for complying with current national and European data protection legislation, and aims to process your data lawfully, fairly and transparently. The main reason we collect your personal information is to facilitate and improve the service you as a customer expect from us. We collect your personal information to: Compliance with legal obligations Create and manage a personal account with a single registration to be used for booking products and services offered on the fadasiracusa.wixsite.com/anchovies website Channel requests for information, suggestions and complaints from customers for their management and resolution. Surveys to improve our services. Evaluations of the quality of our products. Market studies and commercial prospecting, reports on consumer habits, statistical data and market trends, in order to offer you products and services that may interest you. Keep you informed about our latest products, offers, opportunities, etc. The channels we usually use are: email, ordinary mail, telephone, SMS, but only if you give us your consent. We collect and store limited personal information and anonymous global statistics of all those users who visit our website, whether because you actively provide us with such information or simply by browsing our websites. The information we collect includes Internet Protocol (IP) address of the device you are using, the browser program you use, your operating system, the date and time of access, the Internet address of the web through which you accessed our website, and also information on how you use our website. We use this information to learn about the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts customers. It also helps to identify if the website is functioning properly and, if we detect failures or errors in the functioning, to fix them and improve the performance of our websites, in order to offer a better service to all users. This information is collected through cookies, for more information see the cookie policy The use of social networks is increasingly frequent and in this sense Anchovies is present in most of them, and it is another way to contact you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that any information we use is either properly attributed to its source or is anonymised. These social networks may have their own privacy policies, through which they will explain how they use and share your personal information. We advise you to carefully review the privacy policies before using these social networks to ensure that you are happy with the way your personal information is collected and shared. Navigation by mobile phone allows geolocation. This geolocation service will not be used to provide your location to third parties, except when required by law. Mobile devices offer users the ability to disable location services in the device configuration menu. If you have questions about how to disable location services on your device, we recommend contacting your mobile operator or device manufacturer. The data protection rules allow you to exercise your rights of access, rectification, opposition, cancellation, limitation of treatment, portability and not to be the subject of individualized decisions before the controller. These rights are characterized by the following: Your exercise is free If the requests are manifestly unfounded or excessive (for example, repetitive in nature) the manager can: Charge a fee proportional to the administrative costs incurred. Refuse to act. Requests must be answered within one month, although, taking into account the complexity and number of requests, the period can be extended for another two months. The manager has the obligation to inform you on how to exercise these rights. These means must be accessible and this right cannot be denied for the sole reason that you choose another means. If the request is submitted by electronic means, the information will be provided by such means when possible, unless otherwise requested by the interested party. If the Manager does not follow up on the request, he will communicate, within a maximum of one month, the reasons for his non-compliance and the possibility of proposing a complaint to a Supervisory Authority. You can exercise the rights directly or through your legal representative. It is possible that the processor is the one who attends to your request on behalf of the processor if both have established it in the contract or in the legal act that binds them. To exercise your rights, FADA makes the following means available to you: By written and signed request addressed to FADA, via Eumelo, 96100 Siracusa, attaching a photocopy of the applicant's identity document. Sending a completed and signed form together with a photocopy and / or a scanned copy of the applicant's identity document to the email address fadasiracusa@gmail.com By calling the Customer Service telephone number +39 339 2088235 This data protection information was last revised and updated in July 2023 COOKIE POLICY In FADA we use cookies to provide a better service and provide you with a better browsing experience. We want to inform you clearly and precisely about the cookies we use, specifying below what a cookie is, what it is used for, what its purpose is and how you can configure or disable them if you wish. A "Cookie" is a small file that is stored on the user's computer, tablet, smartphone or any other device containing navigation information. The set of "cookies" of all our users helps us to improve the quality of our website, allowing us to check which pages are useful, which are not and which can be improved. Cookies are essential for the functioning of the Internet, they provide innumerable advantages in the provision of interactive services, facilitating the navigation and usability of our website. Under no circumstances could cookies damage your computer. On the contrary, the fact that they are active helps us identify and fix errors. CONSENT In FADA we store the personal or professional data of our users on a voluntary basis to receive information about promotions and content of interest to you. Browsing and continuing on our website indicates that you consent to the use of the aforementioned cookies and to the conditions contained in this Cookie Policy.